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Shipping & Returns

Shipping

 

At this time, we ship to domestic U.S. (contiguous) addresses only.  While in the future our business policies may allow for non-contiguous U.S. and international shipments, please note that despite our shipping capabilities there are restrictions on some products, and some products cannot be shipped to certain destinations.

 

When you place an order, in cases where multiple shipping options are available good faith estimates of shipping date along with corresponding shipping costs will be provided on the shipping options section of the check out process.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

 

Returns Policy

 

We want you to be completely satisfied with your #MPWR Skincare products and hate to see any products returned.  However, if you wish to return your product, you may do so within 14 days from the date of purchase.  

 

You may return new, unopened items within 14 days of date of purchase for an account credit in the amount of your product purchase cost (less shipping & handling).  We define “new, unopened” pertaining to the direct, primary packaging itself (not including outer packaging, bags, packing materials).   We cannot accept returns of product for which tamper-resistant seals and/or seals intended to prevent release of product from its bottle, jar or appropriate container have been compromised or removed to any degree and therefore cannot issue credit nor refunds for such product.

 

You should expect to receive your credit or refunds for acceptably returned product within four weeks of providing your package to the return shipper, however, in many cases this may occur more quickly. This time period includes the transit time for us to receive your return from the shipper (generally, 5 to 10 business days), the time it takes us to process your return once we receive it (generally, 3 to 5 business days), and the time it takes to process your request (generally, 5 to 10 business days).

 

If you need to return an item, please Contact Us at returns@mpwrskincare.com with your order number, details about the product you would like to return and reasons for your return so that we may promptly take care of you and continue to improve #MPWR Skincare